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Terms and Conditions 

These Terms and Conditions (“T&C”) are provided by Kunaka Kids (“Us” or “We”). Please read them carefully before you purchase from our website. By purchasing from our website you agree to be bound by these T&C. These T&C may be revised at any time. Changes to these T&C terms and conditions are effective immediately once they are posted on the website.



You are responsible for ensuring that the details you provide us are correct and complete. Please contact us immediately of any changes to the information.


Kunaka Kids reserve the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.



Kunaka Kids are committed to protecting and respecting your privacy. By purchasing from our website you consent to the T&C set out in this Privacy Statement.


  • Information collected: We may collect and process the data from you at the time of purchase, such as the information that you provided when you set up your account with us, details of purchase (credit card, address, name, etc) and details of your visits to our website.


  • What we do with the information collected: Purchase details (credit card, address, name, etc) are only used for the purposes of managing your order. We do not file/ store this data. Other details provided, may be used for internal customer analysis and research in order to improve our online customer service only. We will not share your details with a third party without your consent. We will never sell your details to a third party.


  • Your rights: You have the right to ask us to not use your personal data for our marketing. You are allowed to unsubscribe from our promotion emails at any time. You have the right to access the information that we hold about you. Contact us.


The Contract

When you place an order with Kunaka Kids, a confirmation email containing order details, will be sent to you. Placing the order represents your offer to Kunaka Kids, to enter into a contract to purchase a product. Within 48 hours of our sending the confirmation email, we will dispatch the product. Dispatching the products is our acceptance of the offer. The contract is complete and legally binding when you have placed the order and the product has been dispatched. Risk of loss and damage of products passes to you on the date of the earlier of product delivery or first attempted delivery by us.




  • Availability: Goods are subject to availability. Our dolls and books are being imported from Africa and the Caribbean, so in the event that a shipment is delayed, or we are otherwise unable to fill an order, we will inform you of this as soon as possible. Kunaka Kids will issue a full refund for amounts already paid.


  • Colour Guarantee: Certain products are available in assorted colours. We cannot guarantee that your preferred colour will be available when we fill your order. In the event that your chosen colour is not available, we will contact you about providing an alternative colour. If you are not satisfied with the offered alternative, then the order will be cancelled and a full refund will be issues.


  • Discrepancies: If there is any discrepancy with your order or if your product is faulty, you must notify us as soon as possible. If you have been shipped the incorrect products, then please accept our apologies. Please follow the Returns Policy and on receipt of your order, we will reimburse the full cost of returning them to Kunaka Kids. Any replacements will be sent to you at no extra cost to yourself.




  • Currency: Prices are quoted in Pound Sterling (GBP), although conversions can be made to Euro (EUR) and US Dollar (USD). Prices include VAT (where applicable). Prices exclude delivery charge.


  • Mispriced Products: We endeavor to list all prices accurately, however in the event of an error, (i) where the correct price is lower than the stated price, Kunaka Kids will reimburse the customer for the over-charge; and (ii) where the correct price is higher than the stated price, Kunaka Kids will waive the difference in price if the product has already been dispatched. If the product has not been dispatched, then we will contact you about making the correction because the Contract will not yet be complete (see ‘3. The Contract’ above).

Delivery and Returns Policy

Deliveries Policy

Kunaka Kids will endeavor to deliver all products that you have ordered within the time specified on your order confirmation email. All shipping costs are based on weight. UK orders are delivered by Royal Mail. UK Standard Delivery takes 3-4 business days. UK Urgent Special Delivery takes 1-2 days. Non-UK/ international deliveries take 7-15 days depending on the country in question.


If your order has not been received within the time specified on your order, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, the please contact us. We will do our best to assist.


Customs Policy

Orders made for delivery outside the UK may be subject to import duties and taxes, which are levied once the package reaches the destination. You are responsible for any charges for customs clearance as Kunaka Kids has no control over these charges and cannot predict what they may be.

Returns Policy

Step 1: Contact us at about your reasons for a refund. We will email you a Refund Form to complete and include in your return. You will not be reimbursed for return costs if you do not include the Refund Form.


Step 2: Return the following together:

  1. Item in its original condition

  2. If applicable, the doll in the original packaging

  3. The Refund Form, which should include the original order number 


Step 3: Post the return package to:

Kunaka Kids Returns

PO Box 3334



United Kingdom


Ensure the package has a tracking number for secure shipping. Kunaka Kids will not be liable for any return packages that are lost in transit.


Step 4: The return will be refunded on receipt of the complete package.


NOTE: For International customers, Kunaka Kids does not offer a refund on return costs. International customers must be aware that returns may be subject to duties and taxes which are the responsibility of the customer.


If you have any other questions contact us at


Extraordinary Events


Kunaka Kids will not be held responsible for any delay or failure to comply with our obligations under these T&C if the delay or failure arises from any cause which is beyond our reasonable control.


This condition does not affect your statutory rights.


Disclaimer and Limited Liability


This website is provided by Kunaka Kids on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials, or products included on this website. It is expressly agreed by you that your use of this website is at your risk.


Kunaka Kids disclaims all warranties, express or implied, including, but not limited to, implied warranties of saleability and fitness for purpose to the fullest extent permissible by applicable law. We do not warrant that this website, its servers, or e-mail by us are free of viruses or other harmful components.


Kunaka Kids not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.


Laws of certain countries or states do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.


Governing Law and Jurisdiction


Your use of this website, any purchase by you on the website of any product and these T&C will be deemed to have occurred in England and so will be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the jurisdiction of the English courts.


Any disputes relating to your visit to our website and the purchase of our products through this website may be submitted to the English courts.


Your statutory rights are not affected by these T&C.


Legal Statement and are registered domain names of Kunaka Kids Ltd.

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